We have a few simple goals at Patina:
To bring you high-quality, designer event rental furniture that sets you and your clients apart.
To constantly strive toward offering you the best service with a team that really values and cares about you – really.
and To make the rental process as seamless and easy as possible for you.
How do I go about renting stuff from Patina?
It’s pretty simple actually:
1. Cruise through the site, click on the items ya want for your event or shoot and click on the heart or “add to wishlist”
3. One of our team members will respond quickly with the availability of the items and a quote. (The items will be on hold for 24 hours)
4. To place the items on hold and book the order we’ll just need a 50% deposit.
5. Sit back, relax and daydream about all the cool shit coming your way! Our delivery specialist will reach out 1 week before your rental to get your delivery details nailed down and get ya scheduled.
What should I expect on the big day?
Wooohooo! It’s here! Let’s do this!
Our friendly delivery dudes will show up at the pre-determined time and set everything up for ya.
Your guests will marvel at your great taste.
We’ll come back and pick everything up once you’ve had enough.
How Long is your rental period?
The prices listed on the site are for a 24-hour rental period. Of course we’re flexible on that if you’d need it for a bit longer than 24 hours.
Our multi-day rates (3-6 days) are 1.5 X our day rate for the duration of the rental. (ex: if something is $100, it would be $150)
Our weekly rates are 2X our day rate. (ex: if something is $100, it would be $200/wk)
We also have monthly rates
What’s the deal with delivery?
We have a happy, caring and friendly full-service delivery crew at the ready.
Delivery usually runs $300 each-way for NYC and we require a 3-hour arrival window. The rental minimum for orders that require delivery within NYC is $1500 each way. (For any orders that fall below the minimum, dont worry! we do offer a will-call option with the exception of a few items.)
Once your deposit is made, we will help you get your delivery scheduled.
For Deliveries outside of NYC we do have a minimum order size requirement and adjusted delivery fees. Just let us know where ya wanna go and we can give ya the 411 on that.
Once I receive the quote, are the items on hold for me until my event?
No. The items on your proposal are Just on hold for 24 hours! The items on your order will only be officially on hold when a 50% deposit is received. Without that deposit, the items are available to other clients.
Since we have a curated collection with many in-demand, limited editions and one-of-a-kind items we highly recommend making the deposit on anything you love. We know the feeling when someone else gets that thing we were really excited about, we want to help you avoid that!
Wait – I need more time. Can I change my order once the deposit is made?
Si! You can definitely edit your order. You can remove items up until 8 days out and add/swap items up until 48 hours before your delivery.
How do I make the deposit?
Our job is to make this pain-free so there aren’t any long forms to fill out – we will just send you an easy peasy e-payment link and you’ll be ready to rock.
OK. I’ve made the deposit; what’s next?
Woohoo! High five! We’re So excited for you.
Kick up your feet and daydream about all of the goodness coming your way.
Our delivery coordinator will reach out one week prior to your rental to help you get your event to get your delivery scheduled.
When is the final payment due?
The final payment is due one week before your delivery. The card used to make the deposit will be charged automatically so you can just sit back and relax.
What information do I need to schedule my delivery?
- The Venue address
- Delivery/load-in Date
- your preferred 3-hour arrival window for the delivery
- Pickup/load-out Date
- your preferred 3-hour arrival window for the pickup
- A name and number for an onsite contact the crew can call upon arrival
and any additional information that will help us serve you better; ie: whether there are stairs (so we can flag items that cant be carried up) if the venue requires a COI, if there’s a moat we have to cross.
Please note, the window is just an arrival window so the crew can arrive anywhere within that window – just wanna make sure ya plan accordingly
OK Boom – I’m scheduled for delivery. What’s next?
You’ll receive a delivery confirmation approximately 48 hours before your delivery which will include your delivery and pickup windows, the contact information and all of the items you’ve requested.
All deliveries are full-service and our team will help place any items wherever you’d like them to go.
Please make us aware of any stairs or tricky delivery situations so we can steer you away from any heavy items.
What information do you need from me to start an account?
Nada! Just your name. We want to make this so easy for you.
We don’t keep credit cards on file so for each order, we’ll just send over a payment portal and boom you’re ready to rock.
How far do you travel?
NYC, the Hamptons, Montauk, the Hudson Valley and Connecticut are our sweet spots.
We travel often to DC, Boston and along the east coast
We’d be happy to go anywhere! We’ve traveled all over the country for large-scale events so just let us know where you need us and we’ll let you know if we can get there from here. The delivery costs and rental minimums vary depending on where your event is being held and how much you’ve rented.
How far in advance should I book the items?
As soon as you know what you want! Since we have limited availability on specialty items, The further in advance you book, the more likely something is going to be available.
The majority of our clients book between 3 weeks and 1 week before their event
Some clients book 2 days in advance – we love last minute orders!
some clients book 2 months in advance – totally up to you!
What is your cancellation policy?
Orders may be cancelled up to 21 days prior with a full refund, any orders cancelled after 21 days are subject to a 50% cancellation fee. any orders cancelled 7 days prior to the event will be billed in full.
I’m just interested in just a few small things, can I pick them up myself?
Yep. Confirm your order at least one hour in advance and then you can swing by our Brooklyn warehouse during our self-serve pickup hours which are 9am-5pm Monday through Thursday and 9a-2pm Fridays.
We will have everything prepped and ready for you to pickup – you’ll just have to send enough manpower with moving blankets. Easy as That.
We also have a handful of trusty messenger services on speed dial and we’d be happy to pass their info along if pickups in BK ain’t your thang.
Just Note: Pickups are recommended for smaller items only – some items aren’t eligible for pickup and larger orders/items may require a Certificate of Insurance.
Where do you get your stuff?
We want to make sure you and your clients look and feel like a million bucks by offering a curated collection of high-end furniture that sets you apart from the rest.
We’ve been in the game a while now and have learned a thing or two about mixing luxury furniture and events – The quality and design of our items is SO important to us so we tirelessly strive to bring you the best shit.
By designing and making a lot of our own furniture in-house, we’re able to use our event rental experience and furniture design background to build pieces using only the most durable materials and fabrics of the highest quality. We work with our in-house upholstery team and wood shop to ensure quality craftsmanship straight from Brooklyn.
We also work with high-end furniture manufacturers and furniture designers, have sourcing contacts all over the world and reupholster vintage items.
Can I come see some of your stuff in person?
Sure, we love showing off our stuff. Make an appointment to come to our Brooklyn studio!
We’re in the Navy Yard. Our address is: 63 Flushing Avenue, Building 3/Suite 601 Brooklyn, NY 11205.
I’m looking for something particular and I don’t see it on your site, can you help?
We keep our site up to date with all of our inventory but have loads of new stuff coming in every day so you never know; we might even have what you are looking for already. If we dont have it, we may be able to point you in the right direction.
We’re constantly striving to become a one-stop shop for all of your event furniture rental needs so we always like to hear what you’re looking for!
We also offer custom sourcing for commercial spaces.
I’m stuck, I want to rent some stuff but I’m having trouble deciding what to choose. Can you help?
While we don’t offer any design services, we would love to help you get started by recommending some items to achieve what you want and within your budget.
We also work with a lot of great event designers we can recommend.
You can also check out our Patina In Action page to see what other clients have done and our blog to see what we’ve been playing around with.
What if I break or bruise it?
We get it, it happens. We won’t be upset, but we do charge a replacement cost if its broken, which is typically 3 times the rental price but varies depending on the piece. If it’s a stain or a tear, we’ll charge you the cost of the repair or cleaning.
Is your name “Patina” or “rent patina”?
Patina! Which means the beauty that comes with age.
We started out with mostly vintage furniture and loved imagining what the history behind each piece was. It was fun to imagine that the right arm of a chair was more worn because the previous owner drank a nightly scotch there.
Though we still have vintage items, our collection has evolved since then to include a lot of new items weve built and designed ourselves. Old or new, we still feel like all of our items have a soul and a story.
Do you offer trade discounts?
We like to be honest with our clients and transparent with our pricing so we dont offer any discounts. We love you all the equally 🙂
Do you offer any discounts?
We do support non-profits by offering a 15% discount. We dont offer any additional discounts.
Do you participate in Styled Shoots?
Unfortunately, at the moment, we aren’t able to participate in styled shoots
Do you sell your items?
We don’t currently sell our items but we get the request daily so maybe one day!
Why does Kim use so many exclamation points in her emails?
Kim here – hello! I know – I have a problem. Besides Oprah Gifs, I feel exclamation points express how genuinely stoked I am to work together with so many fun, creative and talented rockstars. It makes my heart explode with happiness when I see how our furniture helped make your design vision come to life. Helping you reach success is what drives me – My goal is to do everything I can to make your life easy and your event successful (If you’ve met me in real life, you know “excited” is an understatement.) My goal in 2020 is to limit myself to (1) exclamation point per email.
but I meannnnnn if you know how I can break the habit; am I’m open to suggestions? Yes!
Will I probably still use them with abandon anyway? Also yes.
What else do I need to know before renting from Patina?
Check out our full rental policy here