FAQs

CHECK AVAILABILITY  &  START A QUOTE

The best way to check availability and get a quote started is to give us a ring at 347-464-5788 or message us at hello@rentpatina.com.

You can also utilize our Wishlist feature and we will get back to you within one business day.

24 HOUR HOLD

Please note, we offer a 24 HOUR HOLD on all of your items. We recommend locking in your items as soon as you can by submitting a 50% deposit. Without a 50% deposit, the items will become available to other clients.

EDIT YOUR ORDER Once you have made your 50% deposit you can remove items up to 8 days before your rental and you can add items to your order up to 24 hours before your rental.

RENTAL RATES

DAY RATE / ITEM PRICE = 36 HOUR rental period

MULTI-DAY RATE = 1.5 x the day rate (i.e $100 chair would be $150/multi-day rental period)

WEEKLY RATE = 2 x the day rate (i.e. $100 chair would be $200/week)

DEPOSIT & PAYMENT

We make it simple and pain-free to submit your deposit and final payment via e-payment link.

Final payment is due 1 week prior to your rental period.

Note, we do not keep payment card information on file.

DELIVERY

We provide full-service delivery! Our team will work with your floor plan and place items accordingly.

Once your 50% deposit has been made, we will reach out to schedule your delivery.

NYC DELIVERIES if your order meets our $2000 (pre-tax subtotal) order minimum we offer $450 delivery each way. Please note, we require a 3 hour arrival window for NYC deliveries.

If your order does not meet the delivery minimum we offer WILL CALL as well.

For deliveries outside of NYC, please reach out to stephen@rentpatina.com for order requirements and delivery fee information. 

We love to travel! We serve the east coast and beyond. Let us know if you are interested in a long distance rental.

ADDITIONAL DELIVERY FEES 

Please note, deliveries are subject to additional fees.

Fees to consider :

Off-Hour Fee – applies to any load in or load out between the hours of 10 pm – 6 am – $200

Stair Fee – starts at $75 per flight

Time Definite – $300

1-Hour Arrival Window – $200

2-Hour Arrival Window – $100

Waiting Fee – starts at $75 per 30 minutes the delivery crew has to wait

*fees are based on distance of delivery and are subject to change.

SCHEDULING DELIVERY

Our team will reach out to you 1 week prior to your rental period to schedule your delivery. Please provide the following information:

• Venue Address
• Delivery Dates – load-in and load-out dates
• Preferred 3-hour arrival window for the delivery / load-in *
• Preferred 3-hour arrival window for the pickup / load-out *
• Onsite Contact Information for day of coordination – name and phone number

Please provide any additional information that will help us serve you better, such as venue COI requirements (may take up to 48 hrs to process) and onsite specifics such as stairs, elevators, etc. as some of our items may have delivery restrictions.

* Please note, our crew can arrive anytime within the 3-hour arrival window you requested and does not include an event set up. Your onsite contact will receive a courtesy call 30 minutes prior to arrival.

48 hours prior to your delivery we will CONFIRM venue address, delivery and pickup dates and arrival windows.

WILL CALL

If you do not meet our delivery minimum or need a last minute rental, we offer convenient self-serve pick up from our Brooklyn warehouse. Same-day pickups must be confirmed by noon and require 1-hour prep from the time payment is made.

Note, some items are not eligible for pickup, please don’t hesitate to reach out for more information.

We are also happy to recommend a third party messenger service at your request.

WAREHOUSE HOURS 

Monday – Thursday 9 am – 3 pm 

Friday (June 1 – September 5) 9 am – 1 pm 

Closed Weekends

CANCELLATION POLICY

Orders may be cancelled up to 21 days prior with a full refund.

Orders cancelled after 21 days are subject to a 50% cancellation fee.

Orders cancelled 7 days prior to the event will be billed in full.

RAIN PLAN

You are responsible for ensuring your rental items are protected from the elements (rain, snow, dirt, sand, etc.). Please have a plan in place for inclement weather to avoid being charged damage fees.

DAMAGE WAIVER FEE

The damage waiver is a one-time, non-refundable charge to cover the customer against accidental damage and avoid extra charges post the rental period. Vandalism, theft, disappearance, obvious intended damage, weather related damage, fire damage or any excessive damage is not covered under the damage waiver.

The damage waiver fee is equal to a percentage of the order subtotal.

DISCOUNTS

We support non-profits by offering a 15% discount, however, we do not offer any additional discounts.

THE FINE PRINT

Check out our full rental policy here!