Q & A
How do I go about renting stuff from Patina?
\nIt’s pretty easy actually. First, pick out the items you’d like to have for your event. Then, make a wishlist, give us a ring or drop us an email at email@example.com and we’ll check the availability on the items you’ve selected and send a quote along with a delivery estimate. Next, if you want to reserve these items you’ll pay a 50% deposit once you book the items and the remaining 50% 1 week prior to the big day. Then, we’ll get in touch 24 hours prior to the delivery to discuss any last minute details that need discussing. We’ll show up at the pre-determined time. Your guests marvel at your great taste, then we come back and pick up the stuff once you’ve had enough.\n
What’s the deal with delivery?
\nNYC, the Hudson Valley, The Hamptons, Montauk and Connecticut are our sweet spots. Of course, we’d be happy to go anywhere, so just let us know where you need us and we’ll let you know if we can get there from here. We have a happy delivery crew at the ready. Delivery usually runs $300 and up (one way) for NYC and we require a 2-hour arrival window. The Hudson Valley and Long Island, the East End tend to run a bit more. The costs vary depending on where your event is being held and how much you’ve rented. You’re also welcome to work with courier services for smaller and same-day deliveries of eligible items if they’d like to pickup from us.\n
I’m just interested in just a few small things, can I pick them up myself?
\nYup. Place your order at least one hour in advance and then you can swing by our Brooklyn studio during our self-serve pickup hours which are 9am-5pm Monday through Friday. We will have everything prepped and ready for you to pick up. Easy as That. We also have a handful of trusty messenger services on speed dial and we’d be happy to pass their info along if pick ups in BK ain’t your thang. Just Note: Pickups are recommended for smaller items only and larger orders/items may require a Certificate of Insurance.\n
Can I come see some of your stuff in person?
\nSure, we love showing off our stuff. Make an appointment to come to our Brooklyn studio! We’re in the Navy Yard. Our address is: 63 Flushing Avenue, Building 3/Suite 601 Brooklyn, NY 11205.\n
I’m looking for something particular and I don’t see it on your site, can you help?
\nWe have loads of new stuff coming in every day so you never know; we might even have what you are looking for already. Let us know what you have in mind and we’ll try and help. We love treasure hunting, it’s our favorite pastime – we also offer custom sourcing for commercial spaces.\n
I’m stuck, I want to rent some stuff but I’m having trouble deciding what to choose. Can you help?
\nOf course, we would love to help you chose the right pieces to achieve what you want and within your budget. We also work with a lot of great event designers we can recommend.\n
How Long is your rental period?
\nThe prices listed on the site are for a 24-hour rental period. Of course we’re flexible on that if you’d need it for a bit longer than 24 hours. Our multi-day rates (3-6 days) are 1.5 X our day rate for the duration of the rental . Our weekly rates are 2X our day rate. We also have monthly rates!\n
What if I break or bruise it?
\nWe get it, it happens. We won’t be upset, but we do charge a replacement cost if its broken, which is typically 3 times the rental price but varies depending on the piece. If it’s a stain or a tear, we’ll charge you the cost of the repair or cleaning.\n